Privacy Policy

1Introduction

ShopifyTech ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the services we provide.

2Information We Collect

Information you provide

When you contact us, request a quote, or engage our services, we may collect your name, email address, phone number, business details, and any information you include in your message.

Information collected automatically

When you visit our website, we may automatically collect certain technical data such as your IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.

3How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes;
• Deliver, manage, and support the services you request;
• Communicate with you about your project and our services;
• Improve our website, offerings, and customer experience;
• Comply with legal obligations and prevent fraud or misuse.

4Cookies & Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

5Live Chat & Third-Party Tools

Our website uses a third-party live chat widget (Zendesk) to help us respond to your questions. When you interact with the chat, information you provide may be processed by that provider in accordance with their own privacy policy. We may also use analytics and hosting providers who process data on our behalf.

6How We Share Your Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate our business (e.g. hosting, analytics, live chat, payment processing);
• Professional advisers where necessary;
• Authorities where required by law or to protect our rights.

Note: as an independent agency, your Shopify account and payment details are handled directly by Shopify and its payment providers, not by us.

7Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9Your Rights

Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you, or to object to or restrict certain processing. To exercise these rights, please contact us using the details below.

10Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

11Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date above. We encourage you to review this page periodically.

13Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Phone: +1 866 978 0940
• Email: support@shopifytech.com (update to your business email)